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Faq's

Frequently Asked Questions !!

What is CheckMate Vehicle Inspections?

CheckMate Vehicle Inspections provides detailed and reliable vehicle history reports for customers in Australia and New Zealand. Our reports help buyers and sellers make informed decisions by offering insights into ownership history, financial encumbrances, accident records, and more. 

What does a vehicle history report include?

Our reports provide: 

  • Critical Checks 
  • Accident and damage records. 
  • Valuation 
  • Registration Verification 
  • Performance Review 
  • Finance Check 
  • Risk Record 
  • Condition & Write-off Information 
  • Stolen Vehicle Check 
How long does it take to receive a report?

You will receive your report on the provided email address within 30 to 60 minutes after completing your order. 

What should I do if I don’t receive my report?

If you don’t see the report in your inbox, kindly check your junk or spam folder. If it’s not there either, please contact us via: 

  • Live chat for instant assistance. 
  • Email: info@checkmatevehicleinspections.com. 
What is a VIN and a Rego?
  • VIN (Vehicle Identification Number): A unique 17-character code assigned to every vehicle, used to track its history, ownership, and specifications. 
  • Rego (Registration Number): A vehicle’s license plate number that represents its registration details.
Can I use a Rego instead of a VIN?

While a VIN provides more comprehensive details about a vehicle’s history, we also accept a Rego for generating basic reports. However, using a VIN is recommended for a complete history check. 

Where can I find the VIN on my vehicle?

You can typically find the VIN: 

  • On the driver’s side dashboard, visible through the windshield. 
  • On the driver’s side door frame. 
  • On your vehicle’s registration papers or insurance documents. 
Do you provide services in New Zealand?

Yes, we now offer our services in New Zealand too.

Can I get a refund if I ordered the wrong report?

Yes, if you’ve made an incorrect order, you can request a refund within 24 hours. Contact us at info@checkmatevehicleinspections.com for assistance. 

How do I contact customer support?

Our support team is available to assist you. You can reach us via: 
📧 Email: info@checkmatevehicleinspections.com 
💬 Live Chat: Available on our website.

Have more Question's ? Contact us anytime at info@checkmatevehicleinspections.com - We're happy to assist !

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